International company specialized in outsourcing customer experience is hiring CSR Manager. The main requirement is reasonable language skills: English and one of the listed - Swedish, Norwegian, Finnish, Danish.
Company has client projects in various countries and many fields, e.g. logistics, telecommunication, energetics, tourism, banking, etc.(Western Union, Netflix, Tele2).
- Handling incoming inquires of Nordic speaking customer B2C/B2B (phone, email);
- Expertly consulting clients and solving claims (international payments, transactions, banking and Western Union policies and so on);
- Consecutive translation from English into Nordic languages;
- Working in more than 10 different programs and systems daily.
- confidence communicating in two languages orally and in written form;
- experienced PC user;
- attentive listener and nice personality;
- multitasking and stress resistance skills.
- Fixed hourly rate with bonuses for successful consulting, solving issues and positive reviews from clients;
- Bonus rate for communicating in three languages (Russian or one more Nordic);
- Safe employment, all social guarantees;
- Compensation of all relocation expenses, covered residence at the hotel for 1 month during trainings;
- Full assistance in finding a suitable afterwards;
- Corporative intensive training giving all necessary information for efficient performance;
- Unlimited gym subscription (+yoga or kickboxing group lessons);
- Free life coach (psychological counselling) services;
- Equiped kitchen and resting zone;
- Advanced corporate medical insurance, covering most of expenses;
- Free taxi in the late evening hours;
- Paid sick leaves, vacation and holidays;
- Flexible working hours;
- Developed company culture (events, competetions, team-building activities, various training programs and continuous feedback);
- A friendly and diverse international team;
- A lot of career opportunities all over the globe and in different fields;
- Possibilty of a quick promotion (Training Specialist, Product Manager, Team Leader, Real-Еime Manager, Quality Analyst, Support (OA, HR, IT, Finance), Business Manager).