Full time
04-05-2020

International company specialized in outsourcing customer experience is hiring CSR Manager. The main requirement is reasonable language skills: English and one of the listed - Swedish, Norwegian, Finnish, Danish.

Company has client projects in various countries and many fields, e.g. logistics, telecommunication, energetics, tourism, banking, etc.(Western Union, Netflix, Tele2).

Duties:

  • ​Handling incoming inquires of Nordic speaking customer B2C/B2B (phone, email);
  • Expertly consulting clients and solving claims (international payments, transactions, banking and Western Union policies and so on);
  • Consecutive translation from English into Nordic languages;
  • Working in more than 10 different programs and systems daily.

Requirements:

  • confidence communicating in two languages orally and in written form;
  • experienced PC user;
  • attentive listener and nice personality;
  • multitasking and stress resistance skills.

Условия:

  • Fixed hourly rate with bonuses for successful consulting, solving issues and positive reviews from clients;
  • Bonus rate for communicating in three languages (Russian or one more Nordic);
  • Safe employment, all social guarantees;
  • Compensation of all relocation expenses, covered residence at the hotel for 1 month during trainings;
  • Full assistance in finding a suitable afterwards;
  • Corporative intensive training giving all necessary information for efficient performance;
  • Unlimited gym subscription (+yoga or kickboxing group lessons); 
  • Free life coach (psychological counselling) services;
  • Equiped kitchen and resting zone;
  • Advanced corporate medical insurance, covering most of expenses;
  • Free taxi in the late evening hours;
  • Paid sick leaves, vacation and holidays;
  • Flexible working hours;
  • Developed company culture (events, competetions, team-building activities, various training programs and continuous feedback);
  • A friendly and diverse international team;
  • A lot of career opportunities all over the globe and in different fields;
  • Possibilty of a quick promotion (Training Specialist, Product Manager, Team Leader, Real-Еime Manager, Quality Analyst, Support (OA, HR, IT, Finance), Business Manager).

Job Features

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